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Terms & Conditions

Please read this document carefully. This Agreement authorises the user to access this website and the website information displayed therein and contains important information thereto. By accessing this website you imply your acceptance of the following terms and conditions.

This website is provided to you by AD Security & Chauffeur which expressions shall unless repugnant to the context, shall mean and include its successors in business and permitted assigns;


How our service works regarding our Chauffeurs driving you in your own car:

AD SECURITY CHAUFFEUR LTD operates throughout the UK and EU.

All our chauffeurs have a certified DBS CHECK.

We aim to make our booking process easy and straightforward for our clients.

Please ensure you confirm booking details, times and addresses, car model and manufacturer ahead of time.

Once the booking form has been completed, you will need to wait for written confirmation via email that your booking has been accepted and for our driver to be added to your car insurance policy. Your booking is only finalised once these two conditions have been met in full.

You need to pay in advance for your booking.


Payment can be made by bank transfer (our preferred method), or by credit/debit card. We can also take card details over the telephone to be paid into our PayPal business account.

After we receive the payment for your booking, we will need to receive a copy of confirmation that our driver has been added to your car insurance policy before the booking process can continue.

On the day you booked, the chauffeur will arrive at the address specified in your booking details ready to chauffeur you to the address you specified during the booking process only.

All payments for chauffeur hire are to be paid in advance of booking. A driver can only be confirmed after a full payment has been received.

Payments are accepted by bank transfer and must be cleared funds showing in our accounts or via telephone pay into PayPal business account.

If the hirer and AD SECURITY CHAUFFEUR LTD agree to extend the period of hire, the hirer shall pay the agreed charges to the company at the time of the grant of the extension or at such other time as may be specified by the Company

Terms and Conditions

All AD SECURITY CHAUFFEUR LTD chauffeurs agree to the following statements, please read them carefully:

AD SECURITY CHAUFFEUR LTD requires that your vehicle is comprehensively insured for our drivers to use it during the time specified during the booking process. Please send a copy of the insurance on the car that the chauffeur has been asked to drive in advance of your booking. If you would like us to drive a different car than specified during the booking process, you will need a car insurance policy that covers this. These are usually available in a comprehensive car insurance policy.

AD SECURITY CHAUFFEUR LTD will not be responsible for any uninsured loss to, from or by your vehicle including any excess that may be levied by your insurance.

AD SECURITY CHAUFFEUR LTD will provide accurate details regarding the insurance of your vehicle to any chauffeurs supplied by us to you after you make and pay the booking.

AD SECURITY CHAUFFEUR LTD will ensure that all our drivers have clean licences or a maximum of 6 points on their drivers’ licence.

AD SECURITY CHAUFFEUR LTD is not responsible for any inconvenience, financial loss or missed opportunities due to loss of time.

AD SECURITY CHAUFFEUR LTD will only refund a paid hire fee, no other damage or loss is covered by our company.

AD SECURITY CHAUFFEUR LTD will take care of your vehicle while it is in their charge but are not responsible for cleaning, maintenance or checks other than as required in the Highway Code. Our chauffeurs will only drive your car. They are not required to do any other jobs for you and can only be hired to drive your car to your specified location(s).

AD SECURITY CHAUFFEUR LTD reserve the right to refuse to drive a vehicle if your car has major problems such as being unfit to be driven on the road. If this occurs, there will be a minimum charge of 5 hours on the normal rate for any confirmed booking cancelled due to this condition.

AD SECURITY CHAUFFEUR LTD will not be held responsible for any loss incurred due to delays during the journey or missed appointments. If the chauffeur gives you any advice about expected journey times, this is purely advisory and is based on prevailing conditions and recent experience.

AD SECURITY CHAUFFEUR LTD reserves the right to cancel any bookings without notice or refund if abusive or inappropriate behaviour is displayed towards a chauffeur at any time whether directly or indirectly. It is your responsibility to keep your car in a maintained state including keeping your car fully insured and within an up to date M.O.T. status.

AD SECURITY CHAUFFEUR LTD reserve the right to amend these terms and conditions at any time.

AD SECURITY CHAUFFEUR LTD will plan the day of the booking ahead of time and prepare an itinerary of times and locations for the day.

AD SECURITY CHAUFFEUR LTD may change this policy at any time and any such changes will be published on our website with immediate effect.

Every chauffeur has a good knowledge of evasive driving techniques in the unlikely event of a problem arising.

Unacceptable Behaviour in a car includes not wearing a seat-belt, opening or closing doors during the journey, leaning out of the window of the vehicle, exceeding the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol, being under the influence of, or in possession of, any illegal substance, being potentially violent and aggressive towards himself or any other member of the vehicle’s party.


Our company is available for booking requests 24/7 however unless specifically requested during the booking process, we will only handle bookings between 9am – 5pm, Monday to Friday.

In the event of an emergency, our chauffeurs are available to assist you on late notice if their schedules allow, we have a duty drive available to help with no-notice requests.


Our Charges will be as follows:

Silver Pack: £45 / hour rate per chauffeur.

Gold Pack: £75 / hour rate per chauffeur.

There is a minimum of 5 hours per booking.

AD SECURITY CHAUFFEUR LTD is not obliged to provide a driver when a fault has been made by the hirer.

Hire Period & agreement

By signing this agreement or any document as part of your booking, you accept all of our terms and conditions and the chauffeur supplied by AD SECURITY CHAUFFEUR LTD.

The hire period is the amount of time you are booking one of our chauffeurs for. The dates and times of your booking may not be changed unless you have specific permission from AD SECURITY CHAUFFEUR LTD to do so.

Travel conditions

Every effort is made to get the passenger to the destination in good time. AD SECURITY CHAUFFEUR LTD will not accept any liability for missed flights / sailings due to traffic delays due to accidents, traffic jams, breakdowns or anything else that could not be anticipated in advance.

The chauffeurs reserve the right to refuse to transport any passengers under the influence of excessive alcohol or drugs on the day of the booking if they so choose.

All luggage carried by AD SECURITY CHAUFFEUR LTD is at the customers own risk. AD SECURITY CHAUFFEUR LTD accepts no liability for any damaged property.

Booking must be made and confirmed in advance by telephone or email.

Overnight Accommodation for Driver:

If a driver is required to stay overnight due to a booking over multiple days, the tariff for a room at a Premier Inn or similar accommodation will be charged on top of the chauffeur servicing charge.

Our Website

The material on our website is provided without warranties or any other representation.

AD SECURITY CHAUFFEUR LTD does not accept liability for any loss or damages, including, without limitation to, indirect or consequential damages, loss of profits, third party losses, or any other loss or damages whatsoever arising out of, or in connection with the use or loss of use of the website.

Vehicle StandARDS

The hirer may use the chauffeur for driving his vehicle for the purpose of their business and for social domestic and pleasure purposes. The vehicles may not be used for any purposes for which they are not expressly designed, for example carrying a greater number of passengers and/or more baggage than recommended by the manufacturer.

The vehicle will not be used by the driver during the period of hire in violation of the provisions of any act or regulations affecting the use, loading or condition of the vehicle or for any illegal purpose.

Cancellation Policy

If a booking is cancelled within 48 hours, a 50% charge will apply. If it is cancelled within 24 hours, then the full charge will still apply.

The company reserves the right to refuse hire a driver (eg: if the car does not correspond legally or does not have documents and insurance / valid MOT …).

If the hirer, requests to cancel the hire after payment has been confirmed, the hire will be subject to a cancellation charge.

Governing Law

This contract has been governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain.

The hirer and the company agree for this contract to be governed by English law.

You should check this page from time to time to ensure that you are happy with any changes that we choose to make.

We may employ the services of a third party to help us in certain areas, such as when we require an additional chauffeur for our services, or for website hosting and maintenance. In some cases, the third party may receive your information.

However, we will always control and be responsible for the use of your information. We will not sell or share your personal information with any other businesses or marketing companies without your explicit consent.

The customer also accepts that all goods/property found inside the vehicle driven will remain the property of the customer and have no connection to the Executive Driver concerned.

Data Protection

We will not sell any personal details of other clients to you and we will not sell your personal details to anybody else.

If the hirer breaks / attempts to break this agreement, the company is allowed to pass on all details held of the hirer to the police with immediate effect in order to protect the company and the parties involved with the company.

Privacy Policy

AD SECURITY CHAUFFEUR LTD takes the processing, handling and securing of your data extremely seriously. We will never keep your data longer than is necessary.

By filling in our booking form, you consent to our collecting of the data that you entered for use at our discretion. Your data will never be sold or mis-used in a way that could damage you or anyone associated with the data you inputted. It is your legal right to request the data we have kept about you if you so choose.

AD SECURITY CHAUFFEUR LTD reserves the right to make changes to this privacy policy at any time they so choose.

You are under no obligation to provide us with any personal details that you would prefer not to share however if you choose to refrain from completing the data required by the form, we may be unable to respond to your request.

We use your data only to contact you and to decide whether we can complete a request, once we have finished this process your data will not be kept.

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